Contact Us

We're Here to Help

Thank you for visiting JOYPIXELCOM, your destination for collectible figures, models, retro gaming consoles, and gaming accessories.

If you have questions about a product, pre-order, shipment, cancellation, or return, please contact our customer support team.

Customer Support

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

WhatsApp Contact: Warehouse contact

Please include your order number whenever contacting us about an existing order.

Business Information

Store Name: JOYPIXELCOM

Business Address:

18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China

Warehouse Information

Warehouse Address:

Building 2, Guangnian Siji, Guangming Subdistrict, Guangming District, Shenzhen, China

The warehouse address is provided for business and fulfillment reference. Please contact us before arranging any return or shipment to the warehouse.

Returns and Refunds

All return and cancellation requests must be submitted to our customer support team before any item is returned or any order is canceled.

Please review our Return & Refund Policy for applicable cancellation fees, pre-order rules, and statutory consumer rights.

Shipping Questions

For shipping or tracking inquiries, please provide your order number and tracking number if available.

Privacy Requests

For privacy-related requests, please email nyxcollection080@gmail.com with the subject line "Privacy Request."

We appreciate your support and look forward to helping you with your collection.