Shipping policy

Shipping Policy

Last Updated: October 10, 2026

Welcome to JOYPIXELCOM. We ship collectible figures, models, retro gaming consoles, and related products to eligible destinations in the United States and Europe.

1. Order Processing

Orders are processed after payment has been confirmed.

Our standard processing time is [INSERT ACTUAL PROCESSING TIME] business days, excluding weekends and public holidays unless otherwise stated.

Pre-order products are processed according to their estimated release and fulfillment schedules.

Processing time is separate from shipping transit time.

2. Shipping Destinations

We ship to eligible addresses in the United States and Europe, subject to product restrictions and the destinations available at checkout.

Shipping availability may vary depending on the product, carrier, battery restrictions, customs requirements, and local regulations.

3. Shipping Times

Estimated delivery times are displayed at checkout or communicated through the relevant product or shipping information.

Current estimates:

  • United States: [INSERT ESTIMATED DELIVERY TIME]

  • European Union: [INSERT ESTIMATED DELIVERY TIME]

  • United Kingdom: [INSERT ESTIMATED DELIVERY TIME]

  • Other eligible destinations: [INSERT ESTIMATED DELIVERY TIME]

These estimates are not guarantees unless expressly stated otherwise. Customs clearance, carrier disruptions, weather, and other factors may affect delivery.

We will notify customers of significant delays and provide cancellation or refund options where required by applicable law.

4. Shipping Fees

Shipping fees are calculated according to the destination, shipping method, parcel characteristics, and any applicable promotions.

The shipping charges applicable to an order will be displayed at checkout where required.

5. Shipping Origin and Fulfillment

Orders may be fulfilled from our warehouse in Shenzhen, China, or another fulfillment location used by JOYPIXELCOM.

If an order is dispatched from outside the destination country, international shipping, customs clearance, and import charges may apply.

6. Customs Duties and Import Taxes

Depending on the destination and shipping arrangement, customers may be responsible for import duties, VAT, customs clearance fees, or other applicable charges.

Our shipping tax arrangement: [CONFIRM WHETHER ORDERS ARE SHIPPED DUTY-PAID OR WHETHER CUSTOMERS MAY BE CHARGED IMPORT FEES].

Any required disclosure of taxes, duties, and additional charges will be provided in accordance with applicable law.

7. Tracking Information

Tracking details will be provided by email when available after dispatch.

Please allow [INSERT TYPICAL ACTIVATION PERIOD] for tracking information to become active.

If your tracking information remains unchanged for an unusually long period, contact us with your order number.

8. Incorrect Shipping Information

Customers should ensure that their shipping addresses and contact information are accurate.

Please contact us immediately if an address needs correction. Changes cannot be guaranteed once an order has entered fulfillment or been handed to the carrier.

Any additional costs will be handled in accordance with applicable law and the circumstances of the shipment.

9. Delayed, Lost, or Damaged Shipments

If a shipment is delayed, missing, or damaged, please contact:

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

Include your order number, tracking number, and relevant photographs or delivery documentation.

For shipping damage, retain the packaging and cooperate with reasonable evidence-gathering requests.

JOYPIXELCOM will investigate the issue and coordinate with the carrier where appropriate. Nothing in this policy excludes remedies or responsibilities that apply to us under mandatory consumer law.

10. Pre-Orders

Pre-order release and shipping dates are estimates unless expressly guaranteed.

If a product's release date changes materially, we will provide updates and any required cancellation or refund options.

If we cannot ship within the promised time, we will follow applicable notice, consent, cancellation, and refund requirements.

11. Contact Us

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

Business Address: 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China

Warehouse: Building 2, Guangnian Siji, Guangming Subdistrict, Guangming District, Shenzhen, China