Terms of Service

Last Updated: October 10, 2026

Welcome to JOYPIXELCOM. These Terms of Service govern your use of our website and your purchases of collectible figures, models, retro gaming consoles, and related accessories.

By using our website, you agree to these Terms to the extent permitted by applicable law.

1. Business Information

Store Name: JOYPIXELCOM

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

Business Address: 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China

2. Products and Condition

We sell new and pre-owned collectible figures, models, gaming consoles, and accessories.

Each product listing should specify its condition, included accessories, relevant specifications, and known material defects where applicable.

Please review product descriptions and photographs carefully before purchasing.

Images may show display arrangements or accessories that are not included in the sale. The product description identifies the items included.

Nothing in these Terms excludes remedies required by law for defective, incorrect, materially misdescribed, or non-conforming products.

3. Collectible Packaging

Collectible boxes, inserts, certificates, and display accessories may be important to collectors.

Please review the product listing for information about the condition of both the collectible itself and its packaging.

Any known material packaging defects should be disclosed where reasonably necessary. Minor imperfections that are accurately disclosed do not automatically entitle a customer to a voluntary return.

Mandatory legal remedies remain unaffected.

4. Gaming Consoles and Accessories

Customers should check regional compatibility, voltage requirements, connectors, supported games, and included accessories before ordering.

Accessories shown in promotional photographs are not included unless stated in the product description.

Any testing or functionality claims will reflect the actual condition and testing performed on the relevant product.

5. Pre-Orders

Pre-order products may have estimated release dates that change due to manufacturer, distributor, or shipping circumstances.

Customers may contact us before placing a pre-order to confirm available information.

Pre-order cancellations are subject to our Return & Refund Policy and any mandatory consumer rights.

Where a cancellation fee is lawfully applicable, a 5% fee may apply to an eligible voluntary cancellation, provided the fee was disclosed before purchase.

6. Pricing and Payment

Prices, payment methods, shipping charges, and applicable taxes will be displayed at checkout as required by law.

Import duties and other cross-border charges may apply depending on the shipping arrangement and destination.

We reserve the right to correct genuine listing or pricing errors. If an error affects an order, we will contact the customer and handle the issue in accordance with applicable law.

7. Order Acceptance

An order confirmation acknowledges receipt of an order but does not necessarily confirm final acceptance or dispatch.

We may contact customers regarding payment verification, suspected fraud, inventory discrepancies, or material listing errors.

If an order cannot be fulfilled, any cancellation and refund will be handled in accordance with applicable law.

8. Cancellations, Returns, and Refunds

All cancellation, return, and refund requests must be directed to our support team.

Our general store policy is that sales are final, with no unconditional change-of-mind refunds after delivery.

For eligible voluntary cancellations before shipment, a 5% cancellation fee may apply where lawfully permitted and disclosed before purchase.

The applicable terms are described in our Return & Refund Policy.

Mandatory statutory withdrawal rights, conformity guarantees, and other non-waivable consumer rights take precedence over conflicting provisions in these Terms.

9. Shipping and Delivery

Shipping methods, estimated delivery times, customs charges, and tracking information are described in our Shipping Policy.

We will provide any notices, cancellation options, and refunds required if shipment is delayed or an order cannot be fulfilled.

10. Intellectual Property

Website text, graphics, logos, and original design elements may be protected by intellectual property laws.

Third-party trademarks, characters, gaming titles, and product names belong to their respective owners.

Unless expressly stated and authorized, the appearance of a brand or product on our website does not imply an official partnership, endorsement, or authorized distributor status.

11. Product Safety

Customers should follow applicable product instructions, warnings, age recommendations, and safety information.

Small figures and accessories may present choking hazards. Electronic products should be used with compatible power supplies and accessories.

Nothing in these Terms limits our obligations under applicable product safety laws.

12. Limitation of Liability

To the extent permitted by applicable law, JOYPIXELCOM will not be liable for indirect or consequential losses arising from the use of our website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights, product safety obligations, and other non-waivable protections.

13. Governing Law

These Terms are subject to applicable law. Any choice of governing law will not deprive consumers of mandatory protections that apply to their purchase.

14. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated date.

15. Contact Us

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

Business Address: 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China

Warehouse: Building 2, Guangnian Siji, Guangming Subdistrict, Guangming District, Shenzhen, China