Legal Notice

Last Updated: October 10, 2026

1. Website Operator

This website is operated under the brand name JOYPIXELCOM.

Website: JOYPIXELCOM.com
Email: nyxcollection080@gmail.com
WhatsApp: +86 19842567669

Business Address:
18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China

Warehouse Address:
Building 2, Guangnian Siji, Guangming Subdistrict, Guangming District, Shenzhen, China

For questions regarding our products, orders, shipping, returns, or other website matters, please contact us using the email address above.

2. Business Activities

JOYPIXELCOM operates an online retail store specializing in collectible figures, character models, collectible toys, retro gaming consoles, gaming accessories, and related collectible products.

Our catalog may include both new and pre-owned items. The condition of each product will be described on the relevant product page whenever applicable.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and condition information are accurate and up to date.

Product images are provided for identification and illustrative purposes. Actual products may vary slightly in color, appearance, packaging, or other details due to lighting, photography, manufacturing variations, or screen settings.

For pre-owned collectibles, normal signs of use, aging, packaging wear, or other condition details may be disclosed in the product listing.

Please review the product description and condition details carefully before placing an order. If you need additional information about a product, please contact us before purchasing.

4. Orders and Pre-Orders

All orders are subject to acceptance and product availability.

Certain collectible figures and other products may be offered as pre-orders. Estimated release dates and shipping schedules are provided for reference and may change due to manufacturer, supplier, or logistics delays.

Customers are encouraged to contact our support team before placing a pre-order if they have questions about product specifications, release schedules, or availability.

Any cancellation fees or refund restrictions will be applied only to the extent permitted by applicable law and subject to the terms disclosed at checkout.

5. Pricing and Payment

Product prices and applicable shipping charges are displayed on the website or at checkout.

Any applicable taxes, customs duties, import fees, or other charges will be handled according to the information provided at checkout and the laws applicable to the destination country.

Customers are responsible for reviewing their order details before completing payment.

6. Shipping and Delivery

We ship orders to eligible destinations in accordance with our Shipping Policy.

Delivery estimates are provided for reference and are not guaranteed unless expressly stated otherwise. Delays may occur due to customs inspections, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Nothing in this notice excludes any responsibility that cannot lawfully be excluded under applicable consumer protection laws.

7. Returns, Refunds, and Consumer Rights

Our Return & Refund Policy explains our general rules regarding cancellations, returns, and refunds.

Voluntary cancellations before shipment may be subject to a disclosed cancellation fee of 5%, where permitted by applicable law.

We generally do not accept returns solely because a customer changes their mind, except where a mandatory legal right applies.

Nothing in this notice or our store policies limits statutory consumer rights that cannot legally be waived, including applicable rights relating to defective, damaged, misdescribed, or non-conforming products and any mandatory withdrawal rights applicable to eligible European consumers.

Claims relating to damage during transportation will be reviewed based on the circumstances and applicable law. Customers should contact our support team promptly and provide photographs and order details where available.

8. Intellectual Property

Unless otherwise stated, the website's original text, graphics, branding, layout, and other original materials are owned by or licensed to JOYPIXELCOM and are protected by applicable intellectual property laws.

Product names, logos, character names, trademarks, and other intellectual property belonging to third parties remain the property of their respective owners. Their appearance on this website does not imply that JOYPIXELCOM owns or is affiliated with those rights holders unless expressly stated.

No website content may be reproduced, distributed, or used commercially without prior authorization, except where permitted by law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, shipping services, or other external services.

We do not control the content, privacy practices, or availability of third-party websites. Accessing third-party services is subject to their own terms and policies.

This section does not exclude any responsibility imposed on us by applicable law.

10. Limitation of Liability

We do not guarantee uninterrupted or error-free website operation. To the extent permitted by applicable law, we are not responsible for losses arising from temporary website unavailability, technical interruptions, or events beyond our reasonable control.

Nothing in this notice excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights and liability that cannot legally be excluded.

11. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for information about the personal data we collect, how we use it, and the rights available to you.

12. Applicable Law

The interpretation of this notice and disputes relating to the website are subject to applicable law, taking into account any mandatory consumer protection and data protection laws that apply in the customer's country or region.

Nothing in this section deprives consumers of mandatory protections available to them under applicable law.

13. Contact

For legal inquiries, product questions, or customer support, please contact:

JOYPIXELCOM
Email: nyxcollection080@gmail.com
WhatsApp: +86 19842567669

Business Address:
18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China