Privacy policy

Privacy Policy

Last Updated: October 10, 2026

JOYPIXELCOM ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, store, and disclose personal information when you visit our website or purchase our products.

1. Business Information

Store Name: JOYPIXELCOM

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

Business Address: 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China

Website: [INSERT YOUR COMPLETE LIVE WEBSITE URL]

2. Information We Collect

Depending on how you interact with our store, we may collect:

  • Name, email address, telephone number, billing address, and shipping address.

  • Order history, products purchased, returns, and customer service communications.

  • Payment transaction information handled through our payment providers.

  • Device, browser, IP address, and website usage information.

  • Marketing preferences and newsletter subscription details.

  • Information provided by shipping providers, payment processors, analytics tools, and other service providers.

3. How We Use Information

We use personal information as necessary to:

  • Process orders and payments.

  • Arrange shipping and delivery.

  • Provide order updates and customer support.

  • Handle returns, cancellations, and refunds.

  • Prevent fraud and protect our store.

  • Improve our products, services, and website.

  • Send marketing communications where permitted.

  • Measure advertising and website performance where legally permitted.

  • Comply with applicable legal and accounting obligations.

4. Shopify and Third-Party Services

Our store is operated using Shopify. Personal information may be processed by Shopify and other service providers supporting payment processing, shipping, website analytics, advertising, email communications, and customer service.

Actual providers used by our store include: [LIST YOUR ACTIVE THIRD-PARTY SERVICES, SUCH AS GOOGLE ANALYTICS, GOOGLE ADS, META PIXEL, AND EMAIL MARKETING PROVIDERS].

Those providers may process information under their own privacy terms and applicable contractual arrangements.

5. Cookies and Advertising Technologies

Our website may use cookies, pixels, and similar technologies for essential website functions, shopping cart operations, analytics, advertising measurement, and personalization.

Where required by law, we will obtain consent before activating non-essential analytics or advertising technologies.

You may manage available preferences through [INSERT COOKIE SETTINGS OR CONSENT TOOL DETAILS] and your browser settings.

6. Sharing Personal Information

We may share relevant information with:

  • Shopify and website service providers.

  • Payment processors and fraud-prevention services.

  • Shipping carriers and fulfillment partners.

  • Analytics and advertising providers.

  • Customer support and email marketing services.

  • Regulators, law enforcement, or professional advisers when legally required.

We do not sell personal information for money. Where certain processing activities qualify as a sale, sharing, or targeted advertising under applicable privacy laws, we will provide required disclosures and honor applicable opt-out rights.

7. International Data Transfers

Our business and service providers may process information in Hong Kong, mainland China, the United States, Europe, or other locations, depending on the services used and the order being fulfilled.

Where applicable law restricts international transfers, we will implement the required transfer mechanism and safeguards.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, prevent fraud, resolve disputes, and comply with legal obligations.

We use reasonable safeguards to protect personal information. However, no online system can guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information.

You may also have the right to object to or restrict certain processing, withdraw consent, opt out of certain advertising-related processing, or appeal a privacy decision.

To submit a request, email nyxcollection080@gmail.com with the subject line "Privacy Request."

We may request reasonable information to verify your identity and will respond within the period required by applicable law.

10. Marketing Communications

You can unsubscribe from promotional emails through the unsubscribe link in the message or by contacting us.

We may still send necessary transactional messages relating to orders, delivery, security, or customer support.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us.

12. Changes to This Policy

We may update this Privacy Policy as our business practices, service providers, or legal requirements change.

The latest version will be published on this page with a revised update date.

13. Contact Us

Email: nyxcollection080@gmail.com

WhatsApp: +86 19842567669

Business Address: 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China