Figures and model kits are [not eligible for 7-day no-reason returns/exchanges]. Upon receiving the item, [do not open the packaging immediately]. Check the item for completeness and condition through the inner transparent packaging. If you find any broken or missing parts, please do not submit a complaint. If the box has already been opened, please contact customer service via video and contact our store immediately to resolve after-sales issues.
Because figures are a special category of goods, opening the packaging affects resale. Once the unique packaging is opened, returns and exchanges are not accepted except in cases of serious quality problems or missing parts.
