Figure and model products are [not eligible for seven-day no-reason returns or exchanges]. After receiving the product, [please do not immediately open the packaging]. Please check the product through the transparent inner packaging to ensure it is complete and undamaged. If you find any broken or missing parts, please do not open the packaging further. If you have already opened the box, please contact customer service with a video and contact our store immediately to resolve any after-sales issues. [Translation in progress] Because figures are a special category of product, opening the packaging affects secondary sales. Once the unique packaging is opened, returns or exchanges are not permitted except in cases of serious quality problems or missing parts.
