Figures and model kits are [not eligible for 7-day no-reason returns/exchanges]. Upon receiving the item, [do not open the packaging immediately]. Check the item for completeness and condition through the inner transparent packaging. If you find any missing or broken parts, please do not submit a claim. If the box has already been opened, please contact customer service via video and contact our store immediately to resolve after-sales issues.
Because figures are a special category of goods, opening the packaging affects resale. Once the unique packaging is opened, returns and exchanges are not accepted except in cases of serious quality problems or missing/outstanding parts.
